Getting started

• 2016 H&R Block - Quick Start Guides & User Videos
• 3 things you should know when switching tax software
• How do I create my account?
• Past Return Import: Carrying Forward your Information from Past Tax Years
• Uninstalling and installing the H&R Block Desktop software

FAQs

• An error is preventing me from using the CRA’s AFR service. What do I do?
• Are you a Canadian citizen?
• Are you a volunteer firefighter or a search and rescue volunteer?
• Are you filing your return for the first time?
• As a resident of Newfoundland and Labrador, what difference does it make when I received other than eligible dividends?
• At any time in 2016, did you live separately from your spouse because of medical reasons?

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NETFILE / IMPÔTNET & Error Messages

• CRA: Financial Statements Error
• Error 365: PPIP_EXEMPT_WITH_PREMIUMS_OR_INSURABLE_EARNINGS
• Error 374: T5013_BOX_154_BEFORE_ISGREATERTHAN_BOX_154
• Error 375: T5013_BOX_155_BEFORE_ISGREATERTHAN_BOX_155
• Error code 143: SPOUSE_BASIC_PERSONAL_AMOUNT_OVER_MAX
• Error code 207: ELIGIBLE_DEPENDANT_NETINCOME_REQUIRED

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Support

• Audit Protection Service
• H&R Block Download tax software - support
• H&R Block Online tax software - support
• H&R Block – Expert Review
• Return Storage Service
• Visual tax summary: Understanding your CRA tax return

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