You will see the following error message in H&R Block’s 2016 tax software if you have entered your postal code using one or more lowercase characters.

It looks like you provided a postal code that’s not valid. Make sure you enter the correct one. [error code: 114]

How do I fix this?

To correct the error, enter your postal code into the designated field using uppercase characters. The example below shows the correct format to use when entering your postal code into the tax software:

Correct: A1A 1A1
Incorrect: a1a 1a1