Error Message 123: T4AP_BOX23_IS_REQUIRED

You will see the following error message in H&R Block’s 2016 tax software if you have entered a taxable CPP/QPP benefit amount in box 20 on the T4A(P): Statement of Canada Pension Plan Benefits page but did not indicate the number of months you received CPP/QPP retirement benefits during the year in box 23:

You reported taxable CPP/QPP benefits in box 20 on the T4A(P) slip, so you need to report the number of months of retirement in box 23, as shown on the T4A(P) slip. [error code: 123]

How do I fix this?

To correct the error, refer to your T4A(P) slip and enter the correct values shown in box 20 and box 23 into the designated fields of the tax software. 

Note: You can enter your T4(AP) slip on the QUICK SLIP page under the QUICK ENTRY tab. Simply type "T4(AP)" in the search field and either click the highlighted selection or press Enter to continue.

Note: You cannot leave this field blank. If you received a T4A(P) slip but did not collect CPP/QPP retirement benefits during the year, enter 0 in box 23.