I’m a user of H&R Block’s BASIC tax software. What kind of support is available to me?

Even if you’ve prepared your own taxes before, chances are you might have a question or two when working through your 2016 return. As a user of H&R Block’s BASIC tax software, you’ve got a few options when it comes to finding the answers you need.

First, check out our Online Help Centre. It’s full of easy-to-understand articles that cover hundreds of different tax situations, credits, deductions, and other useful information. Best of all, it’s available 24/7 so you’ll always have access to the resources you need.

If you can’t find what you’re looking for in the Online Help Centre, you can access the chat support or complete the feedback survey located within the software by clicking the link at the bottom of your screen:

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Here, you can submit a question or send us a comment about your experience. While we make every effort to answer each question as quickly as possible, it’s important to note that questions are answered in the order in which they're received.

 

What about phone support?

If you’re having a technical issue with our software, you can purchase phone support as part of our upgraded software packages. If you’d like to take advantage of this service, upgrading is both quick and easy and can be done at any time by clicking the Support link at the top of your screen:

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I need help completing a section of my return. Can someone help me with that?

Absolutely! Regardless of which DIY product you’re using, you can purchase a one-on-one phone call session with one of our tax experts to get your tax questions answered or to receive an in-depth review of your return. We offer Expert Reviews in 15, 30, and 60-minute intervals so you get to choose how much time you need, based on the number of questions you have.

Simply click the Support link at the top of your screen and purchase this option that’s right for your situation.

 

Where can I learn more?